Last Updated: 09/03/2026

Fixz App (“Fixz,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, and related services (collectively, the “Platform”).

By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the Platform.

1. Information We Collect

We may collect the following types of information:

Personal Information – name, email address, phone number, billing details, and identity verification (if required).

Service Information – booking history, services requested, payments made, and reviews submitted.

Device & Usage Information – IP address, browser type, device identifiers, and app usage data.

Location Information –Fixz collects and processes precise device location data (GPS) to enable delivery tracking and improve delivery services within the application.

Location data is used for the following purposes:

To enable live delivery tracking during active deliveries.

To provide real-time delivery updates and estimated arrival times to customers.

To improve delivery routing and response speed until an order reaches its destination.

Location data is collected only while the application is in use and the delivery agent is actively performing delivery-related tasks.

The application does not collect location data when the app is closed or running in the background.

2. How We Use Your Information

The collected location information may be used to:

Display the delivery agent’s live location on the customer’s tracking screen.

Calculate estimated delivery time.

Improve routing and operational efficiency for delivery services.

Location data is used solely for the functionality of the delivery service provided by the app.

3. Sharing of Information

Location data may be shared in the following situations:

With customers who are tracking their delivery order.

With Fixz servers to process delivery tracking and service operations.

With service providers who assist in operating the application.

Location data is not sold, rented, or traded to third parties for marketing purposes.

We do not sell your personal data to third parties.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

5. Data Security

Fixz takes appropriate security measures to protect user data.

All data transmissions between the app and servers are encrypted using secure HTTPS connections to prevent unauthorized access.

6. Your Rights

Depending on your location (UAE or UK), you may have rights to:

Access and obtain a copy of your personal data.

Request correction or deletion of your data.

Object to or restrict certain data processing.

Withdraw consent where processing is based on consent.

Lodge a complaint with a supervisory authority (e.g., UK ICO or UAE Data Office).

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You may disable cookies in your browser, but some features of the Platform may not function properly.

8. International Data Transfers

Your information may be transferred and stored outside your country of residence, including in the UAE and UK. We take steps to ensure that your data is protected in accordance with applicable laws.

9. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. User Control

Users can control or revoke location access at any time through their device settings:

Settings → Apps → Fixz → Permissions → Location

If location permission is disabled, certain features of the application may not function properly.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last Updated” date above. Continued use of the Platform after changes means you accept the updated Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:
📧 info@renterz.com
📍 Renterz FZ LLC, Office 07, Dubai Internet City, Dubai, UAE